He answers my phone calls, he replies to my emails, he allows me to contribute suggestions and he has a desire to keep things efficient and simple. These are the basics of excellent customer service and Frank lives them every time we communicate. One more thing. He advises both employees and employers. Initially, I thought that would be a problem — in retrospect, I do believe Frank has a distinct advantage. He understands both sides — and whatever your needs may be, he is well positioned to understand the psyche of both parties. So critical when it comes to employment law.